Frequently Asked Questions

After installing Twilala, we recommend to start looking for groups that might interest you in the Groups tab, and if you find any that you like, join it! You can join as many groups as you like: Don't be afraid and join several groups!

Once you have joined some groups, you can start chatting with the other group participants. Furthermore, whenever you want you can exit the groups that you don't like.

If your friends still don't have Twilala, it's very easy to send them an invitation to download and install Twilala.

To send the invitations, go to the main screen (in the the Groups tab) and click on the three lines that appear at the top left. A menu will appear and if you select the option "Invite your friends" you can invite your friends to join Twilala.

If you don't remember your password:

Close your current session and click: I already have an account -> Can't remember your password? A screen will appear where you will have to type your e-mail and we'll send you an e-mail with the instructions to reset your password.

Any Twilala user has the ability to report another user because:

- It's annoying or inappropriate.
- Sends unwanted advertising.
- Other reasons.

When several users report the same user, the system proceeds to limit its participation in Twilala during "x" hours as a "precaution" (as more complaints received, more hours of inactivity). After this time, the reported user is unblocked.

In order to know what may have been the trigger of these reports, we detail some of the main reasons to help you apply corrections and prevent any further blocks:

- You have sent messages / posted unwanted advertising or information without a group approach.
- You asked other participants to send you the phone number, join a WhatsApp group, etc.
- You have shared photos or irrelevant content for the purpose of the group and/or sexual or violent.
- You have written disrespectfully or inappropriately content.

You can use our search engine to find groups on specific topics or with specific filters.

To use our search engine, go to the Groups tab and click the "magnifying glass" that appears on the top right.

You can also create new groups.

Go to the Groups tab, click on the "+" button that appears on the bottom and follow the steps the App will ask you.

Make sure you respect the following rules.

IT'S STRICTLY FORBIDDEN:

- Commercial Spam: Groups whose main goal is to promote a product or service.

- WhatsApp Groups: Groups to capture users to WhatsApp, Telegram, etc.

- Phone numbers: Show, ask or send phone numbers (You must preserve the users privacy).

- Individual groups: Groups whose description is an individual ad and without a group approach.

- Irrelevant images: Groups with a group image that's not related with the group's topic.

- Sexual Content: Groups with sexual or pornographic content.

- Disrespectful or inappropriate content: Groups with offensive, disrespectful or inappropriate content.

- Participation of minors: Groups where minors are invited to participate.

- Group acceptance: Twilala reserves the final right to hide any group that we consider not suitable for the platform.

In case these rules and codes of conduct are not respected, we'll eliminate the group and suspend your user account permanently without any prior notice.

Groups can be public, with approval or private.                                 

- Public Groups: Are shown in the Groups tab and all Twilala users can join them.                                 

- Public groups with approval: Are shown in the Groups tab but new participants will be approved by a group administrator.                                 

- Private groups: Aren't shown in the Groups tab and only those people who have the group's link can join them. (The creator of the group sends the group's link only to the people he wants to join the group).                                 

In the information screen of a group there's the "Share group" section that allows you to share a group with your firends/contacts of other platforms such as Whatsapp, Facebook, Twitter, etc.                                 

Also, each group has a unique link that you can copy and send to whoever you want.                                 

To exit a group you have to click on the 3 points at the top right of the chat screen, and click "Exit group".

A group can have several administrators. If you are a group administrator and want to make new group administrators, you have to go to the group information screen and in the "Participants" section select the name of the person you want to make as administrator and click "Make administrator".

If you are a group administrator, you can create events and all the participants we'll see it at the top of the chat.

To create events, on the chat screen, click on the menu on the top right, select the option "Create event" and follow the steps the App will ask you.                                 

If you are a group administrator and there's a participant who has an inappropriate behavior, you can expel him from the group. If you want to expel a participant, click on the username and select the option "Remove user".                                 

If you are not a group administrator, you can't expel users but you can report users. We recommend that you report users that you believe have an inappropriate behavior. The system will review the complaints received and block the user if it's needed.                                 

Automatic removals: When a group is almost full, the platform will remove participants who are inactive in order to let new people join the group.                                 

In any chat group, you can report users who are inappropriate or send spam.                                 

We recommend report all the users that you believe make a bad use of the platform because the system will review the complaints received and block the user if it's needed.                                 

If you are a group administrator and want to edit or delete it, you can do it in the group information screen clicking on the pencil that appears in the upper right corner of the group image.                                     

You can delete any message or picture you have sent (in a private chat or in a group chat).

To delete a message click on the message you want to delete and a menu will appear with the option "Delete message".

You can send private messages to other participants of your groups.                                     

To send a private message, go to the profile of the user (click on the username and select "view profile") and click "Send private message".                                     

In the like-minded people tab you can match people who share mutual interests with you.                                     

To start matching like-minded people, fill the fields with the characteristics of the people you want to match and Twilala will show you people you might be interested in.                                     

Select the people you are interested in using the "I'm interested" or "I'm not interested" button. If these users also indicate that are interested in you, a private chat will open automatically and you'll be able to chat with them.                                     

Make sure you respect the following rules. In case the rules and codes of conduct are not respected, we'll eliminate your information and/or profile pictures partially or totally from Twilala and without prior notice:

- No Spam: Profiles to promote or sell a product are not permitted.

- Instagram profiles, Facebook, etc.: It's forbidden to writte in the profile description and/or user photos, your contact information of other platforms (Instagram, Facebook, Whatsapp, etc.).

- Phone numbers: Phone numbers in profile descriptions and/or user photos are forbidden to preserve the security and privacy of Twilala users.

- Sexual Content : Profile descriptions and/or photos with sexual or pornographic content are forbidden.

- Photos where the face is not visible: Avoid blurred photos, group photos, landscapes, etc. In the profile photo, only 1 person has to appear and the face must be clearly visible.

- Disrespectful or inappropriate content : Profile descriptions and/or photos with offensive, inappropriate or incorrect language are completely prohibited.

- Profiles acceptance : Twilala reserves the final right to hide any profile, description and/or user photo, which it considers not suitable for the platform.

If you find any profile in Twilala that you think doesn't meet these rules and code of conduct and should be eliminated, you can contact us by writing an e-mail to hello@twilala.com indicating the name of the person who doesn't meet these rules and code of conduct and we'll review it.                                 

To modify the information or photo of your profile, go to the main screen (in the the Groups tab) and click on the three lines that appear at the top left. In the menu, select the option "My profile" to edit your information or photo.

You can turn off all the notifications or only of specific chat groups.

- Specific groups: Click on the 3 points at the top right of the chat screen and select the option "Mute".                                     

- All notifications: To turn off the notifications of go to the main screen (inthe Groups tab) and click on the three lines that appear at the top left. Select "Settings" and there activate or turn off the notifications.

If you want to remove your Twilala account, go to the main screen (in the the Groups tab) and click on the three lines that appear at the top left. In the "My profile" section you can remove your account.                                     

If you have any questions, send us an email to hello@twilala.com. We'll help you the sooner as possible.